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Cabinet Customization
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Inspiration & Cases
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Service
Can I see your windows ‘in person’ before purchasing?
2024-12-31 10:50:12.700
To get an idea of the quality of our products, you contact with us,we'll show you all samples with real taken photos or videos,and also we can make a video chat,it helps you have overview about factory and products.
You can aslo order samples of selected profiles or make trial orders.
Your business consultant at Rolay will provide you with all the necessary information.
What is the complaint procedure? Do you send a service in case of a complaint?
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We are not only factory but also your reliable partner that takes care of your best interest.
You send us a simple online form, and we – if the complaint is valid – solve your case as quickly as possible. The duration depends on the complexity of the request, but we give priority to fixing the error, immediately sending the missing items, for example. As we do not have mobile service technicians, we give you remote support, while the service work is 100% your duty.
What should I do if, upon receipt of the goods, I find that the windows are damaged or do not conform to the order?
2024-12-31 10:50:12.690
Our windows are safely packaged with multiple protective measures.
However, if an unwanted situation happens,upon receipt of the goods,please remember to check the goods directly,see if there is any obvious damages to the outer packings.
Prepare photos or videos documentation immediately, and you can quickly and easily file a complaint with us.
What is the warranty period for the windows?
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We offers a 30-month worldwide warranty on windows and all their components,and will do our best to make it work smoothly,we concern what our partner's worries,and take care of everything in factory side.
How to verify the credibility of a company in china?
2024-12-31 10:50:12.682
For due diligence,we could try best to provide you official evidence which you can judge and trust.
You also can check out our website or refer to local goverment disclosures,explore more informations about rolay company,brand reputation and trust have been proven by partners,time and market.
You also have the option to call the company or arrange a video meeting to verify the consistency of the information provided by the company online with reality,and also it's a best way for you to have field visit about factory to establish a long term cooperation.
You can then check whether the company’s employees maintain a professional reputation.
It is the customer’s right to request the official certificate of no arrears and taxes from the authorities.
How can I assure that my order will arrive?
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Finally,credit and trust is of most importance for us,we respect and value each partner and client,try our best to ensure fully satisfied
Get a Free Quote
We welcome you for any inquiries,tell us about your project to receive a no-obligation price quote
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Address
No.50-6. Area D, Sanshui Industrial Park, Leping Town, Sanshui District, Foshan City, Guangdong, P.R.China
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